Job Openings

MiraVia is Hiring a Full Time, Bi-Lingual Program Manager

MiraVia is seeking a Program Manager for its Outreach Program located in Charlotte, North Carolina. This position works directly with clients in both English and Spanish to provide pregnancy related services such as support groups, life-skill classes and material assistance. The Program Manager supervises all aspects of the Outreach Program including staff, volunteers, client services and facility management. Sustains good working relationships with collaborative agencies such as food banks, human services agencies, and community partners. Must be highly organized and detailed oriented to maintain excellent client records and program documentation. Fluency in English and Spanish (including knowledge of the Hispanic culture) is required as well as knowledge of pregnancy health, infant care, parenting and an understanding of Catholic teachings on the sanctity of life. Requires a minimum of a Bachelor Degree in Social Work or related field and three years experience in a Human Services field. Physical demands include assisting the Program Assistant in managing food pantry and donation supplies that require repeated lifting of up to 40 pounds.

Please submit resumes to Debbie Capen: debbiecapen@miravia.org


MIRAVIA JOB DESCRIPTION OUTLINE

JOB TITLE: OUTREACH PROGRAM MANAGER           
STATUS: 
EXEMPT
DEPARTMENT: PROGRAM
REPORTS TO: EXECUTIVE DIRECTOR

POSITION SUMMARY:
The Outreach Program Manager performs a broad range of critical duties that sustain the operations of the Outreach Programs of MiraVia, Inc. This position uses considerable independent judgment and organizational skills to facilitate program operations and client services. Advises the Executive Director in planning, policy, program and client matters.

PRINCIPAL ACCOUNTABILITIES:
–Manages Outreach Center program and facility including supervision of Program Assistant who will be responsible for food pantry and material donation inventory, upkeep and reporting.
–Screens inquiries from potential clients. Conducts phone or face-to-face assessments and assigns eligible clients to appropriate groups.
–Facilitates Outreach Center support groups, including curriculum development and scheduling. Keeps accurate and up-to-date files for all clients.
–Manages relationships with collaborative agencies associated with program operations including but not limited to human services agencies, food banks, and training providers.
–Coordinates and/or facilitates life-skill classes for Outreach Program. May provide client childcare during classes.
–Works with Executive Director to prepare and submit data for grants, monthly and quarterly program reports.
–Actively contribute to the Risk Prevention and PQI Teams according to MiraVia’s PQI plan. This includes but is not limited to engaging people throughout the organization, systematically collecting and analyzing relevant data, and communicating results and recommendations.
–Other duties as required.

EDUCATION AND/OR EXPERIENCE:
A minimum of a Bachelor Degree in Social Work or Related Human Services field from an accredited college or university and three years experience in a Human Services field or a Master Degree in a Human Services field.

KNOWLEDGE:
Must understand how to work with emotionally vulnerable clients and be good at working with children. Knowledge of social work and project management. Must be fluent in Spanish. Must be fluent in Microsoft Office including Word, Excel and Outlook. Must have or obtain sufficient knowledge on pregnancy and parenting related topics. Must have or obtain sufficient knowledge of Catholic teaching on life issues, Theology of the Body, and human dignity.

SKILLS:
Strong interpersonal, communication and presentation skills. Work habits and time management must be highly organized. Must be able to multitask and prioritize. Able to adapt to changing circumstances. Excels at projecting professional demeanor and maintaining positive working relationships. Safe driving record required.

SUPERVISORY RESPONSIBILITIES:
Supervises Program Assistant and volunteers.

EQUIPMENT TO BE USED:
Must be able to drive a vehicle. Also able to operate household appliances, computer and other office machines such as fax, telephone, etc.

TYPICAL PHYSICAL DEMANDS:
Requires driving, sitting, standing, bending and reaching. May require lifting up to 40 pounds. Requires manual dexterity sufficient to work with children, operate standard office machines such as computers, fax machines, calculators, telephone, and other office equipment. Requires normal range of hearing and vision.

TYPICAL MENTAL DEMANDS:
Must be able to communicate well and provide verbal feedback in a professional manner. Must be able to resolve problems, handle conflict, and make sound judgments.

WORKING CONDITIONS:
Occasionally called upon to work overtime or odd schedules.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.